Topperssky delivers its product digitally, which provides immediate access to the purchased educational content. Shipping does not apply to these services. We also provide guidelines for exchanging or resolving issues with our customer’s purchases. Please read the following policy for more information :
1. Digital Product Delivery
- Topperssky delivers its product digitally. Videos and educational content are delivered digitally. Upon purchasing the educational content, it will be available for immediate access via your account on our platform.
- A conformational email will be sent to you with details about your purchase and instructions on how to access your content.
2. Exchange and Refund Policy for Digital Products
We wish you a great experience with Topperssky. However, due to the nature of digital content, we do not provide exchanges or refunds for dissatisfaction with the content unless there is a significant issue being identified.
2.1 Refunds for Technical Issues
- If there is any technical issue that prevents you from using the purchased content, you can contact our support team within 7 days of the purchase. We will work with you to resolve the issue.
- In cases where the issue cannot be resolved, and you are unable to access the product, we may offer a refund or credit for future purchases.
2.2 Unauthorized Purchases
- If you face any unauthorized charge for a digital product, please feel free to contact us immediately. Unauthorized charges will be reviewed and refunds will be issued accordingly.
2.3 Non-Refundable Items
- We do not offer refunds or exchanges for dissatisfaction with the content or accidental purchases once the digital product has been accessed or downloaded.
3. How to Request a Refund or Report a Problem
- To request a refund or report a problem with your digital purchase, please contact our support team at:
- Email: support@topperssky.com
- Please provide your order details and a description of the issue you’re facing.
4. Changes to the Policy
Topperssky reserves the right to modify this policy at any time. Any changes will be posted on our website. Your continued use of the platform after changes indicates your acceptance of the updated terms.